This past week, Fortune magazine published an interview with Matthew Saxon, the Chief People Officer of Zoom on the pending one-year anniversary since Zoom mandated employees who live 50 miles or less from headquarters to return to the office a minimum of two days a week.
Saxon characterized the decision to mandate a “structured hybrid” work model in August 2023 a “success” that has led to efficiencies and creative solutions.
The Chief People Officer, who once promised workers could work remotely indefinitely, justified the abrupt about-face, saying the hybrid work model was better for productivity, corporate culture and their customers.
The article has created ripples in an already turbulent and tenuous relationship between workers and employers.
It seems to me that employers who are issuing return-to-office mandates want it both ways. When it is critical or convenient to let employees remotely, as was the case during the pandemic or when there are bricks and mortar changes, it’s okay for employees to work from home and they trust them to do their jobs and be productive. But the minute those reasons fade, they want employees back in the office.
It’s hypocritical and a bit of a slap in the face if you ask me (and in case you were wondering, Saxon works primarily remotely).
Some say it’s the beginning of the end of remote work. One thing is for sure, it’s the height of irony.
A couple of years ago, I wrote a blog post called The key to job satisfaction in a post-pandemic world. My theory was it wouldn’t be hybrid work, a pay cheque, benefits or perks that would make people satisfied at work, it would be the work itself.
I now believe I had it half right. The other half of the equation is autonomy.
Autonomy at work can mean many things. It can mean the ability to direct your own work, manage your own schedule, and decide when and where you work.
Workers today are demanding more autonomy over their work. And if a company isn’t willing to meet them halfway, they’re leaving in droves.
It’s no surprise many companies return to work programs and mandates have been utter failures. In “Forget Flexibility, Your Employees Want Autonomy”, a Harvard Business Review study found that 59% of workers said they would not work for a company that required them to come into a physical office five days per week. The study researchers concluded, “Mandates feel like a violation of autonomy, which is one of the most important intrinsic drivers of threat and reward in the brain.”
Sadly, some companies have resorted to monitoring employees in an attempt to maintain control in remote working environments. But another study has shown that this can backfire, because employees resent the lack of trust and autonomy.
The article cited another Harvard Business Review study that found employees who otherwise would have been model employees were more likely to engage in various “rule-breaking behaviours” when monitored.
The message to employers is clear. Workers today want a say in the work we do and how we work in a work environment that values autonomy and trust over surveillance.
Beware the company that ignores the will of the masses.
Recently I emailed a dozen friends and asked them three questions about how happy they were at work. The results were very revealing. The people who responded work in all sectors, government, private sector and self-employed. Here are the results of my unscientific poll on work and happiness:
My first question was, “Are you happy at work?”
More than half were not happy at work. Some said they were ashamed to admit it, because “they have a pretty good gig”; one person said they weren’t happy but planned to slog it out until retirement. A quarter of respondents said they were happy, and one person said at different times in their career they’ve been happy, and unhappy at other times.
When I asked what was the cause of their happiness or unhappiness at work,
On the plus side, the common themes were working with great people, loving what they do, and the variety of work. One person said they work in a low-stress environment and have an eight-minute commute, so they can come home for lunch every day if they want.
For those unhappy at work, here were some of the reasons they cited for their unhappiness:
Lack of involvement and inclusion and team camaraderie.
Being tired of dealing with some teams who don’t appreciate the work they do.
The inactivity associated with being on a computer eight hours a day.
One person said working within an environment where there are too many people in authority who “literally don’t have a clue what they are doing” and a “poisonous” atmosphere as a result of so many people being off on leave, creating more work for those left behind who are still working diligently.
One person who is self-employed said, “I’m bored, but I like the flexibility of what I do, so I stay at it. Also, the administration associated with being self-employed is a tough slog. I’m always behind on that, so that creates guilt that I’m not keeping on top of things.”
My final question was “What would make you happy or happier at work?”
Being valued and respected and having their work acknowledged was a common theme, along with being able to do more of what they love to do and having challenging projects.
Better work-life balance, and being compensated fairly and seeing more transparency in salary grids were cited as other key factors.
One person said they’d like to have a friend at work and work with a diverse team.
The one person who was unhappy at work in the “poisonous” environment said they cope by focusing on their family, volunteering and sports and outdoor activities to remind themselves of what’s important in life.
On a lighter note, one person wanted a Keurig machine, a fitness room with a treadmill or exercise bike and another an office cat (for me, it would be a dog!)
So what does this tell us and what can we do to be happier at work? Scientific studies show having at least one good friend at work is a key contributor to happiness. Making sure we choose a positive environment where we work with good people and where our work is respected is critical.
As we emerge from this pandemic, we have a unique opportunity to redefine our relationship with work. At the core of the discussion should be these three questions.
Special thanks to the people who participated in my unscientific poll.
The debate on the future of work rages on (you can read about my vision for it here). This fall, many companies announced they would start bringing people back in the office. With a fourth wave of the pandemic underway, many of those same companies have deferred their plans indefinitely, making remote work here to stay.
For those of us toiling away in our bedrooms and basements, we’ve had plenty of time to contemplate what’s missing in remote work.
The prevailing wisdom is what’s missing from remote work is the four C’s: collIaboration, connection, communication and culture. While all of these things have suffered a decline to varying degress, they are not missing from remote work. We’ve still managed to collaborate, communicate and stay connected with work colleagues.
No, the key ingredient missing in remote work is energy.
There is an undeniable energy in being around and working with people. When you meet or bump into people at the office or work together in person, you feel the energy level in the room rise. Ideas are born, connections are made. Energy fuels creativity, learning, innovation and propels action. We are driven to take action and succeed, which drives a sense of purpose and accomplishment.
It has been said for introverts, this pandemic has been a blessing. It has allowed them to work quietly on their own, focus on their passions and be happy. But for extroverts who rely on the energy of others to give them strength, and help them be the best version of themselves, the pandemic has been crippling.
The problem is introverts and extroverts alike need to be re-energized from time to time, and most remote workers are running on dangerously low batteries.
This week’s #HappyAct is to assess your energy level and needs. How are you doing? Share an idea on how to fill the void so we can all recharge.
Happy Act 